Privacy Policy
Last updated: 30 June 2025
Zest Global Education (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices available to you.
1. Scope
This policy applies to personal information collected through our website (including inquiry forms, contact forms, and pop-up enquiries), in-person counselling sessions, phone calls, email, messaging platforms such as WhatsApp where used for business communication, and other channels through which you interact with us.
This policy does not apply to third-party websites or services linked from our site, including university portals, payment processors, and social media platforms, which are governed by their own privacy policies.
2. Information We Collect
The information we collect depends on how you interact with us. It may include:
- Identity and contact details such as your name, email address, phone number, and city or country of residence.
- Academic and profile information such as education history, intended course, preferred study destination, test scores, and career goals.
- Application-related documents you choose to share, such as transcripts, passports, statements of purpose, resumes, and financial documents for counselling or visa support.
- Communication records including emails, call notes, counselling session details, and messages exchanged with our team.
- Technical and usage data such as IP address, browser type, device information, pages visited, and referral source, collected through cookies and similar technologies.
- Marketing preferences and responses to surveys or promotional campaigns, where applicable.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Responding to inquiries and providing study abroad counselling.
- Shortlisting universities and assisting with applications, documentation, and visa processes.
- Scheduling appointments, follow-ups, and service-related communications.
- Providing information about courses, countries, language tests, events, and relevant offers where permitted.
- Improving our website, services, and customer experience.
- Complying with legal obligations, preventing fraud, and protecting our rights.
4. Legal Basis for Processing
Where applicable, we process personal information based on your consent, our legitimate interests in operating and improving our counselling business, performance of a service you request, and compliance with legal or regulatory requirements.
You may withdraw consent for optional marketing communications at any time by contacting us or using unsubscribe options where provided.
6. International Data Transfers
Because we assist students applying to institutions abroad, your information may be transferred to or accessed from countries outside India, including destinations where you apply to study.
When we transfer information internationally, we take reasonable steps to ensure it is handled securely and only for the purposes described in this policy.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.
Application and counselling records may be retained for several years after your last interaction with us, unless a shorter retention period is required or you validly request deletion subject to our legal obligations.
9. Data Security
We implement reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information, subject to legal and contractual restrictions.
- Object to or restrict certain processing activities.
- Withdraw consent for optional communications.
- Lodge a complaint with a relevant data protection authority.
11. Children's Privacy
Our services are primarily intended for students and parents or guardians assisting them. If you are under 18, please use our services with the involvement of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent. If you believe we have collected information from a child improperly, please contact us so we can take appropriate action.
12. Marketing Communications
With your consent or as otherwise permitted by law, we may contact you by phone, email, SMS, or messaging apps with updates, counselling offers, webinars, or relevant study abroad information.
You can opt out of promotional communications at any time by replying STOP where applicable, clicking unsubscribe in emails, or contacting us directly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date.
We encourage you to review this policy periodically. Material changes may also be communicated through our website or direct notice where appropriate.
14. Contact Us
For privacy-related questions, requests, or complaints, please contact us at info@zestglobaleducation.com or write to our head office at 8th Floor, Amore Edge, S V Road, Khar West, Mumbai, Maharashtra 400052, India.
You may also reach us through the Contact page on our website.
This document is provided for general information purposes. For legal advice specific to your situation, please consult a qualified professional. Related policies: Privacy Policy · Terms & Conditions · Contact Us
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